Shipping policy

Shipping Policy

We are proud to ship Soul Sister since 1969 orders worldwide. Please review our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1-8 days (excluding weekends and holidays.) Once your order has shipped, you will receive a confirmation email with tracking information.

During high-volume periods, launches or promotions, processing times may be slightly extended.

Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are calculated and displayed at checkout based on your location and selected shipping method.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances beyond our control.

Duties, Taxes & Import Fees (U.S. Orders)

Duties and taxes (DDP – Delivered Duty Paid) are included in the price and calculated at checkout. No additional charges will be applied upon delivery.

Customs & Delivery Delays

All U.S. and international orders are subject to customs clearance. While most shipments arrive without issue, customs processing may occasionally cause delays that are beyond our control.

Soul Sister Since 1969 is not responsible for customs delays or for any duties, taxes, or import fees assessed by U.S. customs authorities.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, Soul Sister since 1969 is not responsible for lost or stolen packages. We recommend contacting the carrier directly with your tracking information.

Questions

If you have any questions about shipping, duties, or delivery, please contact us at info@soulsister.co and our Soul Sister support team will be happy to assist.